Refund policy
At Chef’s Savor, our top priority is preserving the freshness and quality of every product we offer. Our olive oils and table olives are meticulously packaged to ensure they reach you in their most natural and authentic state.
1. Return Restrictions and Food Safety
All our products are natural, perishable, and classified as food items. To uphold strict food safety standards and guarantee product integrity, we do not accept returns unless the items arrive damaged, defective, or incorrect. While customer satisfaction is paramount, for hygiene and safety reasons, we cannot accept the return of food items—whether opened or unopened—due to a change of mind or personal taste preference.
2. Damaged, Defective, or Incorrect Items
If your order reaches you in a damaged, defective, or incorrect condition, we are committed to making it right. To initiate a replacement or refund under these circumstances:
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Please include your order number, a brief description of the issue, and a clear photo showing the condition of the product.
3. Refund Process
Once a damage or error claim is reviewed and approved, your refund will be issued to your original method of payment within 3–5 business days. Please note that the time it takes for the transaction to appear on your statement may vary depending on your bank or payment provider.
4. Non-Returnable Scenarios
The following cases are strictly ineligible for a refund or exchange:
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Products purchased more than 30 days ago.
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Products with a broken seal or opened packaging (unless the product arrived damaged or defective).
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Gift cards, promotional items, or special offers.
5. How to Reach Us
For any support or to report an issue with your order, please contact our customer service team:
Chef’s Savor Suite B 13-6, 11417 Irving Park Rd, Franklin Park, IL 60131
📞 (773) 708-0173
✉️ info@chefssavor.com
Working Hours: Monday – Friday | 08:30 AM – 5:00 PM (CST)