Shipping policy
Last updated: December 30, 2025
At Chef’s Savor, we take pride in delivering our premium olive oils and table olives with the same care and attention that go into crafting them. Every order is handled meticulously to ensure your products arrive fresh, intact, and ready to enjoy.
1. Order Processing
All orders are processed during our regular business hours:
Monday – Friday, 08:30 AM – 5:00 PM (CST).
Please allow 1–2 business days for order processing before shipment.
Orders placed on weekends or holidays will be processed the next business day.
Once your order has shipped, you will receive a confirmation email with tracking details.
During high-volume periods (holiday seasons, product launches), processing times may be slightly extended — but our team always strives to deliver as promptly as possible.
2. Shipping Locations
We currently ship within the United States only.
International shipping is not available at this time, as we prioritize preserving the freshness and integrity of our natural food products.
All shipments originate from our fulfillment facility in:
Franklin Park, Illinois.
3. Shipping Methods & Delivery Times
We partner with trusted carriers such as UPS, FedEx, and USPS to ensure reliable delivery nationwide.
Typical delivery times:
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Standard Shipping: 3–7 business days
Delivery times may vary depending on your location, carrier availability, and weather conditions.
Once your package leaves our facility, Chef’s Savor is not responsible for carrier delays, but we will assist you in tracking and resolving any delivery issues whenever possible.
4. Shipping Rates
Shipping costs are calculated at checkout based on destination, weight, and carrier service selected.
From time to time, we offer free shipping promotions — please refer to our homepage or newsletter for current offers.
5. Order Accuracy & Address Details
Please ensure that all shipping information is correct when placing your order.
We cannot be responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
If you notice an error after submitting your order, please contact us immediately at info@chefssavor.com — we’ll do our best to correct it before your order ships.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected delivery window:
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Contact us at info@chefssavor.com within 7 days of delivery (or expected delivery).
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Provide your order number and a brief description of the issue.
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For damaged products, please include clear photos of the packaging and product.
We will review the situation and arrange a replacement or refund when applicable.
7. Warm Weather Shipping Notice
Our olive oils and olives are sensitive to extreme temperatures.
During summer months or heat waves, we may adjust shipping schedules to prevent heat exposure.
We recommend that customers track deliveries closely to avoid prolonged time in transit.
8. Contact Us
For questions about shipping, tracking, or delivery, please contact our customer service team:
Chef’s Savor
Suite B 13-6
11417 Irving Park Rd
Franklin Park, IL 60131
📞 (773) 708-0173
✉️ info@chefssavor.com
Working Hours:
Monday – Friday | 08:30 AM – 5:00 PM